01. Who we are
Zero Freeze is an individually operated business based in Singapore, not an incorporated company. “We”, “us” and “our” refer to the individual operating under the Zero Freeze trading name. These Terms govern zerofreeze.xyz, our hosted account pages, the downloadable Mac app and connected assistance services (the “Service”). “You” means the individual using the Service or the business they are authorized to represent.
- Trading name
- Zero Freeze
- Business type
- Individual operator
- Business contact address
- 9 Amber Garden, Singapore
- Support, legal & privacy
- contact@zerofreeze.xyz
- Effective date
- 26 September 2026
We aim to respond to support and billing requests within three business days. Contact us at the address above for questions about the operator or this agreement.
02. The service & your account
Zero Freeze provides live transcription and AI-assisted suggestions for conversations and preparation. The website provides Google sign-in, account management, device approval, billing and downloads. The Mac app needs compatible macOS, required audio permissions, an internet connection and available credits. Check the download page for supported devices.
Anyone with an eligible verified Google account can sign in and download the Mac app for free. Live assistance requires available trial or paid credits. After the free allowance is used, purchase a subscription or credit pack through your account to continue. Paid credits are granted only after our server verifies payment with Creem.
You must be at least 18, have capacity to enter this agreement, and have authority for any business you represent. Use an accurate, verified Google account. Keep your account and approved devices secure and notify us of suspected misuse. Do not share or sell credentials, create accounts to obtain repeated trials, or evade access, safety or usage limits.
03. Free trial & credits
Each eligible new Google identity receives 180 free credits once, equivalent to 180 active minutes (3 hours), shared across approved Macs. Existing accounts retain their previously granted allowance. Reinstalling does not reset the trial. No payment card or subscription is required for the trial.
One credit is one active minute of cloud-assisted use, not one answer. An active session consumes time while listening or awaiting an answer. Pause or Stop ends active metering; a disconnected session may take up to 30 seconds after its last heartbeat to expire. Partial minutes may be deducted and displayed balances rounded.
Unused credits roll over. All credits, including trial, subscription and credit-pack credits, expire 1 year (365 days) after they are issued, measured in UTC. Each grant has its own expiry date; a renewal or new purchase does not extend older credits. The earliest-expiring credits are used first. Cancelling stops future renewals; already granted credits remain usable until their original expiry date while your account remains open. Refunds and payment reversals remove the corresponding credits. Credits are personal service allowances, not cash or a transferable currency. They cannot be resold.
Usage is subject to reasonable security, concurrency and capacity limits. If a service limit prevents you from using paid credits, contact support for restoration of access or an appropriate refund. We will not remove paid credits merely because we change future pricing.
04. Payments & subscriptions
Plans, credit allowances and USD prices appear on our pricing page. Choose a plan or pack, sign in, and continue to secure Creem checkout. Checkout shows currency, taxes, total price and renewal interval before you authorize payment.
For purchases through Creem, Creem is the merchant of record and handles payment collection, applicable transaction taxes and receipts. Its Buyer Terms govern your transaction with Creem; we provide the Service. We do not receive your full payment-card details. Never email card details to support.
Monthly subscriptions renew automatically at the disclosed price until cancelled. Each successfully paid billing period adds its advertised credits. Credit packs are one-time purchases with no automatic top-up. Credits are delivered after verified payment confirmation, which may not be immediate. A return from checkout alone is not proof of payment.
We will give advance notice of material recurring-price changes and the opportunity to cancel before they take effect. Sandbox transactions are tests and do not constitute a real purchase.
05. Cancellation & refunds
Cancel recurring billing using Manage billing in your account, the Creem customer portal on your receipt, or by contacting contact@zerofreeze.xyz. Cancellation stops future renewals; check the portal confirmation for the effective date. Uninstalling, signing out or stopping a call does not cancel a subscription.
You may request a full refund within 14 days of a credit-pack purchase or subscription charge if none of the credits granted by that payment have been used. Email support with your account email and order reference. Approved refunds return through Creem to the original payment method, and the refunded credits are removed. Bank processing time varies.
Used purchases are not eligible for this voluntary unused-purchase policy, but contact us about duplicate charges, missing credits, technical failures or other billing issues. We will investigate and provide any remedy required by law. Cancellation does not automatically request a refund.
Your mandatory consumer rights, including any applicable withdrawal or refund rights, remain unaffected. We do not treat use of the app as a blanket waiver of those rights. Contact support before closing your account to resolve subscriptions and eligible unused-credit refunds.
06. Responsible use
You must have permission to process the conversation and documents involved. Give participants required notice and obtain any required consent or other lawful authority before capturing, transcribing or sending their content for cloud processing. Follow applicable law, confidentiality obligations and workplace or platform rules.
Do not use the Service for fraud, impersonation, harassment, unlawful surveillance, infringement, malware or bypassing access controls. Do not submit authentication secrets, payment-card details or information you are not authorized to disclose. You decide what to say or share; the assistant does not make commitments or agreements on your behalf.
07. Your content & privacy
You retain your rights to your documents, conversation content and other materials. You authorize us and our service providers to process them only as needed to deliver, secure and support the features you use. You are responsible for having the necessary rights and permissions. This permission does not transfer ownership of your content.
Documents and the document search index are stored on your Mac. While listening, microphone and call audio travel through our backend to Deepgram for transcription. Questions, recent conversation and AI-answer context, and relevant document excerpts travel through our backend and OpenRouter to the selected AI model provider. Local-first does not mean offline or that all data stays in Singapore.
Our Privacy Policy explains account data, local history, cloud processing, providers, retention and your choices. Keep your own copies of important materials; local history is not a backup service.
08. AI answers & limitations
Transcription, question detection, retrieval and generated answers can be inaccurate, incomplete or delayed. Answers may contain invented facts. Check original sources and review suggestions before relying on them; a citation is not a guarantee of accuracy. Streaming text may change until generation finishes.
We do not guarantee detection of every question, a particular response time, compatibility with every meeting platform or any personal or business outcome. The Service is not professional legal, medical or financial advice. Illustrative conversations and generated portraits on the website are demonstrations, not customer testimonials.
09. Software & ownership
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to install and use the Mac app on your authorized devices. We and our licensors retain rights in our software, branding and website. Third-party and open-source components retain their own licences.
Do not redistribute the app or resell access without permission. Any restriction on reverse engineering applies only to the extent permitted by law and third-party licences. Updates may be required for security, compatibility and continued access.
10. Availability & termination
The Service depends on your device, network and third-party infrastructure. Outages, maintenance and capacity limits may interrupt service. We may reasonably restrict access for security risks, fraud, unlawful conduct or a material breach of these Terms and, where practical and lawful, explain how to resolve the issue.
You may stop using the Service and request account closure by email. Cancel subscriptions separately. If we discontinue paid service or end your access for reasons other than a justified breach, we will provide an appropriate refund for affected unused prepaid service. Suspension or termination does not remove mandatory consumer rights.
11. Responsibility & legal rights
We provide the Service with reasonable care but do not promise error-free output or uninterrupted availability. You are responsible for reviewing suggestions and deciding how to use them. Subject to applicable law, we are not responsible for losses caused by your unlawful use or reliance on AI output without reasonable verification.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer rights. No provision overrides an applicable statutory guarantee.
12. Changes & disputes
These Terms and disputes relating to the Service are governed by Singapore law. The courts of Singapore have non-exclusive jurisdiction, subject to mandatory consumer protections and rights to bring proceedings in another competent court that cannot lawfully be excluded. Creem’s separate agreement governs its own services.
Email contact@zerofreeze.xyz to raise a complaint. This does not prevent access to regulators, courts or payment-provider remedies. We will publish updated Terms with an effective date and notify account holders of material changes before they take effect where required. Changes will not retrospectively remove accrued rights. If a provision is unenforceable, the remaining lawful provisions continue.